The following Terms and Conditions apply only to orders placed via the Furniturebox website or via telephone orders placed directly with us.
These Terms and Conditions do not apply to any other selling platform that Furniturebox may sell on.
Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website or over the telephone to the exclusion of any other terms and conditions.
Monty Trading Ltd (Furniturebox) reserve the right to change these terms and conditions on occasion without notice to you and any changes will take effect on the day they are posted. Any changes will be posted on this section of the website so please ensure you keep up to date with changes and read the terms and conditions carefully.
Upon completing an order you will be requested to confirm you have read and accept these terms and conditions and therefore it is very important to ensure you do. Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by emailing sales@furniturebox.co.uk or calling us on 01747 863333, we will be more than happy to help.
DELIVERY
Please note we only deliver within the UK, and if you export outside the UK we cannot be held responsible for any additional costs should you decide you wish to return the order or it is damaged on delivery
All items, unless highlighted otherwise, are dispatched with a 24-hour delivery service and are usually delivered next day, however there can be exceptions where parcels are delayed. If you do not want next day delivery and want a delayed date or Saturday delivery, you will be able to select your own delivery date using our delivery calendar at checkout. If you are unsure of your delivery date, then please contact us.
If you do not select a delivery date on the delivery calendar your items will be dispatched on a next working day delivery. You as the customer will be responsible for ensuring that the delivery date is convenient for you and you will have someone available to accept delivery on that date. Please note that we use an independent courier service for all deliveries.
Next day delivery is for working business days Monday to Friday with the cut off time for next day delivery being 8PM. *Not all items on our website are available for next day delivery.
Our couriers operate an all-day (8-6pm) delivery service with an ETA often not available to us, however if you provide a valid mobile number with your order text alerts and updates will be sent to you. These updates include information on delivery date and how to track your order. With some couriers this also includes an ETA text however please note this does not apply to all orders.
We advise that if you cannot be in for the whole day and need to go out please let us know so we can either re-arrange a more convenient delivery date for you, or if you would like the item to be left in a safe place/with a neighbour we can also arrange this for you.
Please note for deliveries unfortunately our couriers are only authorised to take items to the front of the building and therefore cannot take items inside your home or upstairs/lifts to your specific flat, we are very sorry about this! We advise if the items are heavy or you may have trouble transporting these to your flat to ensure someone can be in to assist you with this. Some 2 man delivery items for Beds and Sofa's will be taken to your room of choice, please see the delivery info on the product page to see if the item has a 2 man delivery service.
Please also note that our free delivery only applies to mainland England, Wales and parts of Scotland. For delivery to the Highland (including AB postcodes) and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly please contact us as there are surcharges for these delivery locations. Deliveries to surcharge regions will often take slightly longer to arrive.
In addition to the above please see below further information on our delivery Terms and Conditions:
- It is your responsibility to check that there is suitable access to your property, if the courier cannot access your property and consequently the items are not delivered, we cannot be held responsible for this.
- From time to time there can be delivery delays with our independent courier. We know how disappointing this can be and we will do our upmost to ensure this does not occur. If there are known delays with your order we will try to call using the number provided and failing this we will email you. Furniturebox will not be liable for any late or missed delivery or any loss of earnings.
- You must provide us with working contact details so that we can contact you on the delivery date, failure to do so can lead to delays with your delivery. If we request updated contact information and we do not hear back from you within 4 working days we reserve the right to cancel your order.
- Please note that for finance orders, the products must be for your own use.
- You must check your order confirmation email to make sure we have your correct delivery address. If your delivery address is incorrect you must inform us before dispatch has occurred. If you do not inform us before dispatch has occurred this will cause delays and could lead to an additional charge/return cost.
- You must provide us with directions if your address is difficult to find.
- For security reasons, a signature is required upon receipt of your order. If you cannot be in for your delivery you must let us know straight away. If you cannot have an authorised adult available at your property to sign for the delivery and a neighbour is not available for some couriers items can be left safe, however this has to be requested by the customer and then confirmed by Furniturebox, without this confirmation orders cannot be left safe. We request confirmation is sent via email form. If the customer has requested for items to be left safe the customer is liable for any loss/theft.
- Once the goods have been delivered to your specified shipping address, you become the owner and are responsible for those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.
- Should you fail to be in for your delivery on 2 or more occasions a redelivery fee will incur before the next attempt can be made. After 3 delivery attempts the items will be returned to us by our courier and you will be charged for the delivery.
Furniturebox Website: https://www.furniturebox.co.uk/