Ida Sofa 10 Year Guarantees

WHAT YOUR GUARANTEE MEANS - IDA SOFA RANGE

The IDA sofa is provided with a 10-year guarantee which is valid from the date of delivery. This guarantee applies only when the product has been used in your own home within UK territorial limits.

Your guarantee covers you against manufacturing faults and defects on the following:

• Loose joints.
• Timber Breakage.
• Spring rails breaking.
• Springs and webbing coming loose.
• Broken legs.

Your guarantee does not cover:

• If there is any evidence of deliberate damage or abuse, misuse or use in a non-domestic environment.
• If the care instructions haven’t been followed.
• If the timber is exposed to extreme moisture within the home.
• If the product is an unsanitary condition, or damage has been caused by pets.
• It does not apply to fabric, fillings, cushions and mattresses including sofa beds.The guarantee only applies to the original purchaser of the item, any second-hand products that are still within their 10-year guarantee are excluded.
• The guarantee has no cash value and is non-transferrable.
• Items which are sold as Ex display or clearance are excluded.
• The metal mechanism for a recliner chair or sofa bed is not included. This includes electric recliners.

Please note the below relates to purchases of IDA sofas only, the 10 year frame guarantee does not apply to any other of our sofa ranges.

HOW DO YOU MAKE A CLAIM?

If something should happen with your sofa that falls under the criteria we will need a description and photos of the fault or defect from you along with proof of purchase. We will arrange for an independent service technician to visit you to assess whether your sofa can be fixed. We will endeavour to always repair your sofa within your own home.

We reserve the right to use alternative materials to repair your sofa, but we will try to find the closest match at all times. If your sofa cannot be repaired, you will be offered a refund depending upon the age of your sofa as set out on the below sliding scale.

Please note that a refund will only be given strictly in accordance with the terms and conditions of the
10 Year Sofa Guarantee.

We are unable to advise as to how quickly a technician will be able to attend your home or how long any repairs may take. On occasion the repair may not be carried out on the same day as the technician attends to assess your sofa. 

REFUND SCALES

Furniturebox Website: https://www.furniturebox.co.uk/